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Keeps saying can’t find Wi-Fi but router connection is good

Msburgeson
Community Member

Keeps saying Wi-Fi is good, but Google home says check Wi-Fi or router

3 REPLIES 3

LovelyM
Community Specialist
Community Specialist

Hi Msburgeson, 

Thanks for reaching out to the Speakers and Displays Community forum. We'd love to help. 

A few questions: is this the first time setting up? What's the message that you're getting during setup? What troubleshooting steps have you tried? 

Please do a power cycle on your WiFi router and Google Home speaker before setting up your device. If the issue persists, perform a factory reset on your device and configure it again. You can also try the steps in this article: My speaker or display is not connecting to Wi-Fi.

Let me know how it goes. 

Cheers, 
Lovely

LovelyM
Community Specialist
Community Specialist

Hey Msburgeson, 

I'm chiming in to check if you have tried the steps I provided. Let me know if you still need any help from me.

Regards, 
Lovely

LovelyM
Community Specialist
Community Specialist

Hello Msburgeson, 

It's me again. Due to inactivity, I'll go ahead and lock this thread in 24 hours. If you still need assistance, feel free to start a new thread and we'd be glad to help you further.

Best,
Lovely