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L'écran du Google Hub est gris et clignote. La réinitialisation d'usine ne fonctionne pas.

JaHStee
Community Member

Depuis plusieurs semaines, je rencontre un problème d'affichage avec mon google nest hub 1ère génération, celui-ci affiche du gris et clignote toute la journée et toute la nuit.

J'ai déjà essayé les techniques habituelles de SAV en ligne et de restauration (redémarrage, changement de prise, reset factory,...). Rien ne fonctionne, je ne trouve pas de solution à ce problème mais constate que je ne suis pas le seul à le rencontrer. Quelle est la solution pour ce problème?

Traduction avec DeepL:

For several weeks now, I've been experiencing a display problem with my 1st generation google nest hub, which displays grey and flashes all day and all night.
I've already tried the usual online after-sales service and restoration techniques (reboot, change of plug, factory reset, etc.). Nothing works, I can't find a solution to this problem, but I can see that I'm not the only one experiencing it. What's the solution to this problem?

3 REPLIES 3

Princesss
Community Specialist
Community Specialist

Hi JaHStee,

 

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hello JaHStee,

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hey there,

 

I would like to follow up and check if you're done filling out the form. Let me know by responding to this thread.

 

Best,

Princess