LG CX - Google Home issue

[biggs87]

Hey Guys - so my CX shows up in my google home wifi device list yet I can't seem to add it as a device in the google home app - I get to the setup point where it asks what type of device it is (I select display) and it just goes back to the same screen. I d/l the LG Think IQ app and it ONLY finds my LG B8 thats in another room. Any ideas? It's almost like the TV has been hidden or something

[GarrettDS]

Hey there biggs87, 

I'm sorry to hear about the issues that you're having with your device and the Google Home app, I'm sure it's confusing, but I'm happy to help. 

Have you tried doing a factory reset on the device? That is the only thing we can think of at this time since we are not experts on LG products. 

I would suggest reaching out to LG support as well. 

Best regards, 

Garrett DS

[GarrettDS]

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

[GarrettDS]

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS