LIFX devices not found by google home

[Lijuk]

Ongoing issue with LIFX smart bulbs. Working fine in the LIFX app and used to work fine when linked into Google home app - I could operate via voice, app from any angle.

All of a sudden the LIFX devices could not be found by google. Have fully reset in LIFX, but when I try to link LIFX devices via Google home app it says it can't find any devices "No devices found in your LIFX account" - even though the light is on and working in front of me. I've tried the whole process connected to 5 and 2.4 wifi things. Not sure what else to try? I only have 2x LIFX bulbs so I could just replace but seems like a waste of what are more expensive bulbs.

[Pauleon]

If it’s any consolation, as of yesterday evening, Saturday the 15th, I’ve had exactly the same problem with my google nest mini retaining its synchronization with my GE direct connect smart bulb. I had it set up on a regular daily routine and it’s been working fine for a week and a half. Suddenly last night it didn’t go off as it said to do and ever since the assistant says it can’t find or control a device from CYNC by GE. The assistant simply says that “the item is not available right now.” At times it says that it can’t reach CYNC. I haven’t gone through all the steps that you have to try and solve the problem. From past experience I’m doubting that any of it will matter.

[Lijuk]

Yeah I don't have high hopes unfortunately. I've even renamed everything and created a new 'home' in google and no change.

[Pauleon]

After hunting around for info, something alerted me to try to factory reset such a bulb device. Info was not about my brand but it worked anyway. It said to turn on and off quickly 3 times and wait for device to blink. I don’t remember the exact details of following sequences, but I think it got removed from home app consequently and had to be re listed. It worked then again by oral request, and then worked by routine by refreshing  its related routine settings. Hope this helps.

[Jeff]

Hi Lijuk,

I wanted to check in and see if you saw Pauleon's fix and to see if you were able to give that a try. Hopefully it does the trick for you as well. If you give that a go and are still seeing issues, just let me know and I'll be happy to keep looking at this with you.

Thanks,
Jeff

[Dan_A]

Hi folks,

@Jeff, @Pauleon, thanks for the help.

@Lijuk, I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Keep me posted.

Best,

Dan

[Pauleon]

Just wanted to give a shout out that the fix I had described earlier worked for me for a limited time. Now the bulb is off-line and nothing I’ve tried is getting it to reactivate. Can’t seem to factory reset it or to get google nest to recognize it. Research information is convoluted and confusing.

[Lijuk]

Yeah I've tried factory resets already. I went through a full reset of both google home, the LIFX account, the bulbs, removing everything from their systems, resetting, applying new names and reconnecting.

The failure point is google recognition of LIFX devices in the LIFX account. My guess is the API isn't cutting it anymore and one or both sides have altered data structures or validation techniques and now they are failing. All other components work independently.

[Dan_A]

Hey folks,

Have a look at this article and let us know if you need more help: Use smart lights with Google Nest or Home devices.

Thanks,

Dan

[Lijuk]

Hi Dan,

The article doesn't have any additional suggestions.

[Dan_A]

Hi Lijuk,

I'm sorry for the late reply. How about you try this: click this link for you to follow on how to create a new home structure. Once done, you can move your devices there, and link your smart lights on the new home structure. Do a reset on your lights after unlinking it from the Home app and its native app.

Tell me how it goes.

Best,

Dan

[Lijuk]

As I've said multiple times, I've done this already.

[Dan_A]

Hey there,

We appreciate all your efforts. We'd be happy to take a look into this for you further. Please fill out this form with all the needed information then let me know once done.

Regards,

Dan

[Dan_A]

Hello Lijuk,

We haven't received your form. Have you had a chance to fill it out? Just in case here's the link.

Thanks,

Dan

[Dan_A]

Hello again,

Do you still need help with your device? If so, kindly fill out this form.

Best,

Dan

[Dan_A]

Hi there,

I'll be locking this thread in 24 hours. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Cheers,

Dan