Look and Talk feature not working

[jabisfab]

Hi,

I have just recently set up my new Nest Hub Max, and have set up Face and Voice recognition. I have also added the option for using Look and Talk, so I can skip saying 'Hey Google' and the hub confirms it is set up. BUT every attempt to use Look and Talk is not getting any response from the device. It shows my icon on the display that it recognises my face, and shows the colour wavy listening as I make a request, but then nothing, no response whatsoever. I have tried both English (UK) and English (US) language options and this makes no difference. It is on the Fuchsia version. Can anyone help with getting this Look and Talk feature to work please? It's driving me mad and have tried every suggestion I've found by searching the web. Hoping someone knows how I can get it to work, Thanks

[Mlabrador · Accepted solution]

Hi jabisfab,

We have a quick update on this: our team is aware of this issue and working on a fix. In the meantime, we wanted to confirm that you were able to check the steps provided on this support article about Look and Talk to Google on Nest Hub Max. If so, please submit a feedback report by saying, "Okay Google, send feedback" followed by this specific keyword: "GHT3 Look and talk not working on Google Nest Hub Max". Thanks for bearing with us!

Best,

Nikki

[jabisfab · Accepted solution]

UPDATE - LOOK & TALK NOW WORKING.   I discovered today that I no longer have to say Hey Google, as I tried the Look and Talk feature again and found it is now working.  Let's hope this remains so.   

[Princesss]

Hi folks, 

Thanks for responding. 

@jabisfab, it's good to know that it is already working on your end. Thanks for the update.

@everyone, could you please check if this feature is already working now? 

Best,

Princess

[Princesss]

Hey folks,

After a series of tests and investigation of our team, we're glad to inform you that this issue is finally resolved. We'll go ahead and lock the thread now.

If you still experience the same thing, please feel free to start a new thread and the Community would gladly help.

Cheers,

Princess