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Lost nest access to Android Phone

Masscot
Community Member

Some days ago  I gave my son Nick who is overseas access to my Nest Cameras.  Once he was set up and working, I noticed that for some reason I lost my ability to connect to nest account using the Nest app on my samsung S10+. Before he had set it up on his phone,  I had no problems. I co just click on the app icon and I was instantly in. 

 Since Nick connected to the cameras, the app in my phone has wanted me to login with the gmail address assigned to my phone but that is not the non gmail address that cameras have always has for years.  

The App doesn't seem to let me change addresses to the one on the Nest account even though it worked that way for years. 

How can I force it to accept the correct non-gmail address for my nest account and not the gmail address in my phone.   

 

3 REPLIES 3

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

 

Best Regards, 

Brad.

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments.

 

Best regards,

Brad