07-26-2023 05:28 PM
Hello folks:
I have several google homes and google minis throught my house that work great when I say, "Hey Google play (insert music or news station etc) and I can control the volume and make it as loud as I want. I also used to be able to cast directly from my Google pixel 2XL and the volume could be played loud or softly, but at some point I could still cast but the volume was very very low regardless how high put the volume on. I called, spoke to help, and rebooted all speakers to no avail.
Then I bought the Google pixel 6 pro and I still have the exact same problem. Once again I called, they told me to reboot all speakers, and I did and I still have the same problem. Then I rebooted each speaker again, even deleted them and re-added them and I still have the same problem when casting using my phone.
Can someone please help me? I used to love to walk around thru my house and listen in every room via various apps like Pandora, Libby, TuneIn radio, Castbox, Spotify, Prime music, etc., but I can't and am forced to used a blue tooth speaker.
All my apps are up to date, as us my phone. I fired up my Pixel 2xl to check to see if that phone still can't cast, and sadly, it can't. This is so frustrating and I am recovering from breast cancer and it was so nice to cast my stuff.
Thanks so much!
PS I hope I can figure out how to find your answers as this is the first time I'm posting, but feel free to email as well.
PSS I was about to get Google cameras ony house, get the doorbell, and also a nest so I can check the door without reaching for my phone, but if I can't solve this, I don't want to buy a Nest.
Thanks very much! Christa
08-02-2023 11:11 AM
Hello ChristaF,
Thanks for reaching out. I know how challenging it is when you're having issues when playing music on your Google Home devices. A few questions: when did the issue start? Are you playing music in a speaker group? If yes, do you have the same issues when playing music on individual speakers? Do you have other phones,tablets, or computers that can be use to cast to your Home Mini?
Let's go ahead and try resetting one of your devices to see if it will have the same behavior.
Let me know how it goes.
Cheers,
Muddi
08-07-2023 10:55 PM
Hey there,
We just want to check if you have seen our response posted above. Let us know if you have additional questions and I'd be glad to assist you further.
Best,
Princess