Hey Tommytur,
Welcome to the Google Nest Community Forum.
Apologize for the late response. I know how challenging it can be not to have a working device when needed. This is related to a similar trending issue on this link. Rest assured that our team is aware of this and is already looking into it.
I'd like to gather some details:
- Have you tried plugging the device to a different power outlet?
- When was this issue (stuck on gray G logo) first noticed?
- Was the device already in this state when you first discovered it?
- If no, were you in the middle of interacting with the device when it happened? If so, what were you trying to do?
- Did you unplug the device or was there a power outage shortly before you discovered this issue?
- What are the troubleshooting steps you've already tried?
Please try these steps below that may help us fix the issue:
- Place the device in Recovery Mode (unplug the device then hold down (long press) the volume up and volume down buttons while you plug the device back in. Release the volume button once the device turns back on.)
- Attempt a factory reset once the device boots into Recovery Mode (hold down (long press) both volume up and volume down buttons at the same time.)
Let me know how it goes.
Cheers,
Muddi
