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Marshall and local network issue

Ste1
Community Member

‎04-12-2023 04:05 PM

Hi

 

i have been trying to connect my Marshall Acton II with Google Assistant built-in to Google Home on my iPhone 13. I get an error message that the device may be set up but we could not communicate with it from your iphone. 
I have tried to restart the Marshall, uninstall and reinstall Google home, restart Wifi router etc with no success. made sure my local network access is on.

 

 

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8 REPLIES 8

Saku
Community Member

‎04-13-2023 12:51 AM

I’m having this same issue with a Klipsch The Three GVA.

I reset the speaker as the voice commands for Spotify caused the speaker to get stuck with four lit lights this morning.

After reset the setup process on an iPhone errors out after Connecting to Wifi.

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Ste1
Community Member
In response to Saku

‎04-13-2023 01:48 AM

Okay thanks for sharing!  I don’t use Spotify only Apple Music 

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Saku
Community Member
In response to Ste1

‎04-13-2023 02:10 AM

No problem. I guess something has changed on the Google side that prevents at least some third party speakers from accessing their system properly.

I hope this gets fixed soon. My Klipsch does not even work as a standalone speaker before it is set up with Google Home.

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Spiky
Community Member

‎04-14-2023 10:55 AM

Marshall Acton II stoped working, reset it but gives erro when setting up, can't connect to WiFi 

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Stefferd
Community Member

‎04-15-2023 03:28 AM

Exact same problem here!

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Ste1
Community Member

‎04-15-2023 10:28 AM

Anyone who can help us?

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Muddi
Community Specialist
Community Specialist
In response to Ste1

‎04-18-2023 09:02 PM - edited ‎04-18-2023 09:04 PM

Hey folks,

 

Thanks for reaching out to the Google Nest Community and sorry for the delayed response. 

Please note that we have very limited support on third-party speakers with built-in Google Assistant, like Marshall devices. If rebooting and resetting the device doesn't fix the issue, I suggest that you contact Marshall support for additional help.
 

Also, as per checking on the link provided by , this looks like an issue on Marshall's end that they are currently working on.

 

Let me know if you have questions or concerns about the Google Home /Nest devices, otherwise, I'll close the thread after 24 hours.

 

Cheers,

Muddi 

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Eggstoi
Community Member

‎04-17-2023 06:44 AM

There is already an open topic with many other people facing same problem:

https://support.google.com/assistant/thread/210763960/marshall-stanmore-speaker-with-google-assistan...

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