Matter Devices not connecting

[Pw24]

 

Trying to add Matter devices that have thread, Eve plug & Aqara Door windows sensor P2 using Nest Hub Gen 2 firmware 11.20230306.3.112014 but get stuck on Getting Network Connectivity? Then sometimes get Cannot connect to Thread network? I've rebooted lots of times.

 

[Princesss]

Hi Pw24,

Thanks for reaching out.

You can add non-Google Nest Matter-enabled devices to the Google Home app so you can control Google Nest and non-Google Nest devices with one app. The Google Home app will guide you through the steps. 

If you want to connect non-Matter devices to the Home app, you can find the instructions in Set up smart devices in the Google Home app.

Make sure that all of these are checked:

• A Google Account
• A home Wi-Fi network
• For devices that use Thread, you need a Thread Border Router to complete setup
• A mobile phone or tablet with:
  • Android 8.1 or later
  • Google Play services version 22.48.14 or later
  • Bluetooth Low Energy (BLE) 4.2 or higher
• Latest version of the Google Home app
• A Matter-enabled smart home device. Look for the Matter logo on the package.
• A Matter-enabled Google hub

Add your Matter-enabled device to the Google Home app

1. Open the Google Home app and make sure your Matter-enabled device is powered on.
2. The Google Home app should automatically detect the Matter device and send a pop-up notification. Tap Set up in the notification.
   If you don’t get a notification tap Devices Add   New device. The app will look for devices to add, if it doesn't find one, it will show a list to select from. Tap  Matter-enabled device.
3. Scan the Matter QR code of your Matter-enabled device.
4. Tap I agree to connect the device to your Google Account.
5. Select the home where you want to add your Matter-enabled device.
   Note: If you don’t have a Matter-enabled Google hub, the Google Home app prompts you that a hub is required to control your Matter-enabled device through the Google Home app. You can still add your Matter-enabled device to the Google Home app, however you won’t be able to control it from the app or with Google Assistant.
6. Once the device connects successfully, select a room where your Matter-enabled device will be located and name your device.

Hope this helps.

Best,

Princess

[Pw24]

Those steps you posted for MATTER is what I've don't & get the error I have posted. The nest 2nd gen is on 11.20230306.3.112014 not sure if it's that device or Google Home that's gotten corrupted. Any help I can't add any device, I can't even pair a device from Alexa to Google home?

[Princesss]

Hi Pw24,

Have you already tried performing a complete reset on your Google Nest speaker? Let's try that first and see if this would make any changes on its behavior.

Keep me posted.

Best,

Princess

[Pw24]

Hi yes I have reset before, but I have just reset the nest hub 2nd gen again just now, but get the same message when I try to add a Thread MATTER device. 

Can't connect to thread network NEST-PAN-02F*

Check that your device can work with this network type and try again.

[Princesss]

Hey there,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

[Pw24]

Form filled in.

[Alex_S]

Hi Pw24,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.

Regards,
Alex