Can’t finish nest hub max setup

[Davesudak]

I can’t finish setting up my hub.  I factory reset it and now it’s saying can’t finish because previous owner etc.  I’m in a loop. 

[David_K]

That error means the previous owner didn't remove it from their account before you bought it. After the previous owner's video history has expired, which can take up to 60 days, you'll be able to setup the display with your account. Alternatively, you can return the device to the owner and ask them to remove it from their account.

Camera is connected to another account - Google Nest Help

[Alex_S]

Hi there,
 

Thanks for the help, @David_K.
 

@Davesudak, I'm chiming in to ensure you've got the answer you're looking for. Feel free to let us know if you have more questions about this.

Warmly,
Alex

[Alex_S]

Hey there,

I'm jumping in to ensure everything is good here. Feel free to let us know if you have more questions about this.
 

Best, 

Alex

[Davesudak]

I got it to work. Thanks everyone for the help. 

[Alex_S]

Hey there,
 

I’m glad to hear that it’s all set. As we've got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread soon. Should that happen, feel free to create a new one if you have more questions or other concerns in the future.

Cheers,
Alex