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Media related info (Now Playing - Artist and Title) not refreshing when playing radio from TuneIn

Stipe
Community Member

The media related information (Artist and Title) is showing just fine in Google Home app, when playing separate mp3 files or f.e. music from Spotify, but when playing online radio (continous stream) from TuneIn, the media related info is only updated at the start of playing and never again.
At the beginning of playing, the displayed title and artist are correct, but then simply don't change anymore. If I stop playing and start once again (the speaker must be turned off, not just paused) it shows correct again, but again doesn't refresh anymore. This used to work OK before (can't tell exactly when it stopped).

When playing the same radio stream directly in TuneIn app it works OK and refreshes with every song change, but not in Google Home app.

21 REPLIES 21

RickBroome
Community Member

I have the same issue. Was ok until a few weeks ago. 

Stipe
Community Member

I just got a response from Google. They say, that I live in an "unofficial" region and the services may or may not work here, regardless of if they worked in the past. Can't tell you how dissapointed I am.

So I'm moving to Amazon or Sonos and that will solve my problem for sure. Too bad I wasted my money on this crap :(. 

RickBroome
Community Member

I’m in Australia. Hardly an unofficial region!!!

Stipe
Community Member

This is an answer I got, when I asked, how come someone in Australia also has the same problem, if it's supported (it took place on their official Twitter channel):

"We're sorry for the confusion. What we meant is that your Nest speakers aren't guaranteed to work outside of supported regions. As long as your device is in Slovenia, its features may not function as intended. For users that are in supported regions, we have their cases checked by our higher tier of support for possible workarounds. If there are none, we ask them to send a feedback report using their device or the Google Home app."

So, if you complain there is a chance, that they will check your case more thoroughly, as they did mine and maybe they even find a workaround or a solution for it. 
If you do that and they do that, please, let me know, if I can also benefit from that workaround or solution :). 

RickBroome
Community Member

Hi. After much discussion with the support people, and trying lots of things, this is what they finally came back with:

"I'm really sorry as there isn't information found about the setup. My apologies for this but the current behavior of the Hub when playing a radio station from Tunein is as expected. The switching of the artists info is only available through music players like Spotify."

So they are saying this is how it should work. They keep not answering my question about why it used to work but now doesn't.

Stipe
Community Member

Yeah, well, just as I expected... another useless excuse and  avoiding real answers and solving our issues. We are only of interest to them when they can get something from us (our data or our money), but after that we become obsolete. Very dissapointed :(. 

RickBroome
Community Member

Yeah, me too.

 

WLKL
Community Member

It's still not working and that is really disappointing because there is no obvious reason why this function should have been cancelled. I don't think that this was intended - it seems to be an accidential bug nobody cares about.
I even tried to report it at the issue tracker of the Google Cast SDK - but this report was closed saying it was not the proper place for the bug report (though I still suppose it's a recent change in the Cast protocol that causes this malfunction).

I also reported the issue via the feedback function in the Google Home App but also didn't get any feedback yet - not even an automatically generated confirmation of receipt.

flrnchrmtz
Community Member

Same for me. It somehow worked until like end of January and then  suddenly stopped updating metadata while playing radio from TuneIn. My region is Germany; I'd expect at least some basic functions like updating metadata of playing music to be working.

Frodo
Community Member

Is there already a solution? Ik have the same problems here in the Netherlands.

Stipe
Community Member

Nope, and I believe there won't be one also. See the response that Rick got from them. 

Jake
Community Specialist
Community Specialist

Hey all,

 

Sorry for the late reply. I wanted to follow up and see I could be of any help? Please let me know if you have any questions from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Frodo
Community Member

The problem is solved 🙂

Stipe
Community Member

Is it? Please, share with us, what have you (or what has Google) done to solve it?

Frodo
Community Member

I did nothing, it started to work again someday

Stipe
Community Member

Yeah, it started working of me again, too... now let's just wait and see, how long it takes before it stops again 😄 

Jake
Community Specialist
Community Specialist

Hey all,

 

I am glad to hear the issue has been resolved, and the device is working as intended. With that being the case, I am going to lock the thread at this time. If you have any questions from here, please feel free to create a new post.

 

Best regards,

Jake

MarsHotel
Community Member

I've been through the same run around with Google many times.  Always expect the worst possible answer you can imagine when contacting Google Support, then you will be less disappointed.

 

I've had this problem since the beginning of the year, and I live in the US.  My contact with Google had similar frustrating results.

 

I also contacted TuneIn directly.  They responded that they would investigate.  A few weeks later they sent me an update that they were aware of the problems and the developers where working on a solution.  

 

It's still not working on my Hub, but that message gives me hope.  They are taking responsibility for the issue and are keeping me informed.  I don't even have a TuneIn account!  It's been a totally different experience than dealing with Google.  No useless chat sessions, no apologies and excuses, no pushing the problem to someone else.  

 

Don't waste your time with Google Support, it only leads to frustration and disappointment.

WLKL
Community Member

Thanks a lot for this information. Indeed that gives a little hope that somenone will care about this issue.

Google's behaviour is really disappointing - but no surprise. Nowadays you're always a beta tester and not a customer...

Please keep us informed when you get any new information or a solution from TuneIn support.

MarsHotel
Community Member
The problem has gotten worse. Starting about a week ago my Next Hub absolutely refuses to recognize anything from TuneIn.  If I open TuneIn on my phone and cast it to the Hub it will play, but then it still has the display problem, just the first song played shows.
 
This is just another example of how Google products degrade over time.  I can no longer get my Hub to do many functions that it was able to do a year ago.  It was a good product when I first bought it, but now it's very frustrating.
 

 

WLKL
Community Member

I noticed some days ago (exactly: 4/6/22) that it has started working again.


Using the TuneIn app on a Chromecast Audio, I can always see the metadata of the currently playing song without any issues - exactly as it was before it stopped working.
The constantly updated information is shown in the Google Home App, in the TuneIn App and is also available via the Google Cast API.