Mi nest hub enciende pero su pantalla se mantiene en negro

[Jhancarlo]

Desde hace una semana mi nest hub perdió imagen de un momento a otro, la pantalla se ilumina pero en negro, se escucha encender y reconoce mi voz, más no puedo ver nada, no sé que sucede

[MplsCustomer]

@Jhancarlo

You could try removing it from the Google Home app, then doing a factory reset, and then reinstalling.

https://support.google.com/googlenest/answer/7073477?hl=en

[Jake]

Hey there,

Thank you so much MplsCustomer for the helpful reply.

I wanted to check in with you, and see if the steps provided by MplsCustomer helped resolve the issue. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look.

Best regards,

Jake

[Jake]

Hey there,

I wanted to follow up. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake