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Mini Nest

Greg1
Community Member

Just got one and it will not connect to Wi-Fi What's going on?

5 REPLIES 5

frances
Community Specialist
Community Specialist

Hi Greg1, 

 

Thanks for your post. Oh no! That is not good to hear that your Google Nest Mini is not connecting to WiFi. I understand your concern and would be more than happy to help troubleshoot with you. First, I have some questions to get a better understanding of this issue. 

  • Were you able to finish the set up process?
  • What kind of WiFi do you have? A one-step password? Or a two step login? 
  • Are you seeing any error messages on the Google Home App?
  • Have you tried connecting your device to a mobile hotspot? What happens?
  • Could you do a Factory Data Reset on your Google Nest Mini? Is there any improvement?
    • A factory reset will reset your Google Nest or Home speaker or display to its default factory settings.
    • Note: This action will clear your data from the device and can't be undone.

I look forward to your response, thanks for your patience!

Howdy
Community Member

Hi, 

I've got the very same problem. Worked ok for a couple of weeks before it randomly disconnected itself from the network. A hard reset worked first time but not after that. 

I've tried the following : 

- placing the device closet to the router 

- restarted the wifi router and modem

- restarted the nest mini, factory reset 

- checked if the Mac address is disabled in the network, which it was not. 

After all this it fails to display my network when setting up, other devices including chrome cast have no issues connecting to the same network. Is there anything else I can do before I return the device? 

 

 

 

frances
Community Specialist
Community Specialist

Hello Howdy,

 

Thanks for your patience. I look into your issue and saw that you contacted the support team on September 19, 2021. If you have any other questions regarding this issue, please contact the support team again and refer to your Case ID. Just a friendly reminder, your Case ID is: 5-7147000031608. 

frances
Community Specialist
Community Specialist

Hello Greg1,

 

It's been a few days since we have heard from you. I just wanted to check in. Do you have any other questions or concerns? Thank you.

frances
Community Specialist
Community Specialist

Hi All,

 

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.