Moved and Google Mini won't connect to WiFi

[Rdianco]

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original poster: Pam Boyd 4957 

I've read multiple older posts on this subject and can't locate a tried & true solution. I recently moved and now my Google Mini won't connect to my new WiFi. I've tried the following:

• Factory reset the Mini
• Uninstalled/reinstalled the Google Home app on my Android
• Unplugged everything (mini, router) multiple times

While I'm going through the setup, I can hear the proper sounds as though it's connected; however, each time when I get to the end of setup, I get a message that it can't connect to the WiFi. I'm beyond frustrated but too stubborn to quit! Any suggestions, please? Thanks in advance!

[r0bd1am0nd]

Hi
I'm having this same issue. It should not be rocket science to move a network device from one Wifi network to another. A major part of the attraction of the Google Nest Mini is its portability. This continuous drama now reported by countless users across the Internet negates this product's viability. Someone needs to fix this with a software patch immediately.

[SAS_NZ]

Yes, I agree, I am having the same issue with the google mini's at my house also. I set them all the first day and they were working as intended and then the next morning three of them would not connect to the WIFI.

I have reset one so far and manage to get it working. Just a tad frustrating.

[ai]

Hello Pam Boyd 4957, r0bd1am0nd, SAS_NZ, and DLS, 

Thank you for your patience with us! We've created a case for each of you concerning your device's WiFi issue to send to our support team. Be on the lookout for an email from us in your inbox soon. 
Much obliged,
Ai

[DLS]

Has anyone found a solution to this? I’ve done as everyone else - reset Mini, uninstalled/reinstalled the app, still can’t connect. FRUSTRATING. 

[DaleM]

I have the same issue. Moved the device to a new location and wireless was lost. I factory reset the device and walked through the setup again. The device failed to respond after downloading the latest software. Now I have 4 white lights on the device and get “Your Google Home is not setup yet. To get started, download the Google Home app on a phone or tablet.” Well, I just setup the device from the Google Home app on my phone, so now I am scratching my head. I see the device listed in the app, but if I try to play music on it from the app it just says, “Unable to play music on this device at the moment.”

[frances]

Hi DaleM,

Thanks for reaching out. I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 4-1865000031832. 

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.