I have 2 Google Nest Hub 2nd Gen. Both Hubs were brand new in sealed boxes bought from Dell. Both are a few weeks old and in different rooms, 50 feet away, and sometimes behind a closed door.
One Hub right out of the box had the Preview Firmware on it when I set it up. I hadn't even joined the Preview Program yet. The 2nd Hub had the current Production Firmware. I have since joined the Preview Program on both but the 1 Hub still hasnt updated it's Firmware to the Preview Program after many reboots, unplugs, and resets. I have forced them onto my 2.4ghz and 5ghz bands on my router and even created a 2.4ghz hotspot on my laptop/phone to see if that made a difference and it didn't. Tried connecting to my Wifi 6e mesh router with no difference for all the problems I list below.
I am within arms length of 1 Hub and will ask it something in a quiet room and I even make movement first by waving my arm/hand so the sensor will detect I am near it and about 30% of the time the Hub 50 feet away will respond. I have submitted many feedbacks on both Hubs. I have only seen the "did I respond on the wrong device" 1 time and I selected yes. I have told the hub numerous times it has responded on the wrong device and it answers with "I am still learning".
Then occassionally I will ask something of the Hub within arms reach and it will respond, but about 2 seconds later the Hub in the other room will respond also. Sometimes with the same exact answer, sometimes with another response. Since it is so far away I am not always sure what it is saying.
The past couple days I have noticed its responses don't make any sense related to the question I asked when on previous days it had no problem answering the same question correctly.
Simple things like the weather I have asked many times will give the weather for my location correctly. Lastnight I asked the weather like I normally do and it gave me info for another city in my State. I told it I lived in X city and then it started responding correctly again.
I have both set up to show the clock/weather on it's home screen. This morning they were still showing the night screen with stars and last nights temperature, but when asked the temperature it responded with the current morning's temp. I had to reboot both before they showed the current temp and blue skies. Yes, my home location/time zone is set currectly. Nothing has been changed except the responses I get from the Hubs.
Some background on my network. I am a network engineer so my network is flawless. I have gigabit speeds, everything is new equipment with solid wifi coverage in every corner of my house. I have no wifi dropouts at all. All my other devices, thermostat, lights, laptop, tv etc. have solid & stable wifi connections. I have never had a dropout or connection error even on the Hubs. Every device I have has the most up-to-date firmware, updates, and security patches. I have retrained my voice several times and am signed into the same (and only) Google account on every device. My Android phone is up-to-date, my Google home app is the most recent version and I have requested the Public Preview option on that app as well. I have meticulously gone through every setting many times and everything is correct
So my question to Google is....why are these Hubs so glitchy? Why is 1 device not updating it's firmware? Do these Hubs need to have UPnP enabled on the modem? I have tried both settings On & Off with no change in results. Do these "feedback reports" I send actually do anything? Does someone review them or does google have an algorithm that automatically uses these feedbacks to adjust the Hubs? I believe the "sensitivity setting" is useless. I have tried -2 & +2 on both and found the default setting to actually work the best. I have resorted to turning off the mic on the device in my bedroom during the day so It will not respond.
I know MANY other members have the same exact issues and this is ridiculous. Having motion sensors and an ultrasound sensor on the Hub means if I wave my hand 2 feet away from it and ask a question it should respond on that device and not the device in the other room that is empty. Instead of making things easier they are creating more of a headache.
