My music alarms go off with the general alarm at the same time; two alarms at once. I say stop, and general alarm will stop, the music alarm continues to play until I say stop a second time. I use different music each day, seven alarms total and this happens randomly one or two days a week. I have removed the alarms, set them up again, same issue. I have unplugged the mini for 20 seconds to reboot, still same issue. Latest version home app. On the Android v11 home app the alarms display correctly in the settings. Also some days there is no music alarm or general alarm, just the white lights pulsating on the mini until I say stop.
Thanks for posting and for being a step ahead of us.
That certainly hasn’t been easy for you. Let’s check what’s going on. A few things: which Nest speaker? Were there any recent changes made before the issue started? What is the distance between your Nest speaker from your Wi-Fi router?
Since you already did a good amount of troubleshooting with this issue, this time let’s do the factory data reset to put your Nest speaker back to its default setting and set it up again as a new device. You can check the helpful link below on the steps on how to do the reset.
Let me know how it goes.
I tested it out, and no it did not work. I only got pulsating lights, no audio. Volume was turned up. Spotify displayed the song chosen for the music alarm played. It did not.
Thanks for the additional info you've shared. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.