09-08-2021 04:34 AM
What happens is that I'm always able to tell my device "set a music alarm... At this time... Play this song" and it says it's set.
The issue is that for the past 1 or 2 weeks, when is time for the alarm to play all I get is something like "I can't play the alarm" or "there's been an issue".
I already tried disconnecting it for a minute and then trying it; I also tried resetting my Google home mini pressing the button bellow it; and finally unlinking Spotify as my music provider, restarting my phone and setting it as my music provider again.
The latter worked when I tested setting an alarm for just 2 minutes after, but then failed again setting the alarm for the next morning. Nothing has worked and I don't know what else I can do, please help!
09-14-2021 03:32 PM
Hello @Ravr,
We're sorry to hear that your speaker is experiencing playback issues! That's unfortunate that you can't wake up to your favorites. I've created a case for you in order to escalate this issue to our support team. Please be on the lookout for an email from us soon.
Best,
Ai
09-29-2021 12:02 PM
Hey folks,
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.
Have a great day.
Garrett DS