Music and Radio streaming stop

[Drtorrest]

Some troubles when’s I stream music  or live radio. For a seconds starts to play, suddenly stops. In best scenario, plays again, for seconds, then stops. 
Same WIFi

software & firmware updated. 
rebooted too many times

Factory restored too many times

Device is at 2 ft from modem/router

Modem/router rebooted and unplugged too many times

all music services were UNLINKED 

any solution? It’s my device problem? Software issues? 5G WiFi issue?

should I return  Nest Audio device and ask for a new one?

I bought it 2 months and 15 days ago. Used to work fine. Suddenly, 3 days ago, stopped working. 

[pereztzum]

Hi there!

I understand how frustrating it must be for your Nest Audio to be cutting out while streaming music or radio. Let's get that fixed for you.

Recent Changes: Can you tell me when this issue started? Did anything happen around that time, like a software update on your Nest Audio or phone/tablet, any changes to your Wi-Fi network, or moving your Nest Audio device?

Network Check: What kind of Wi-Fi router do you have? Is it a dual-band router offering both 2.4 GHz and 5 GHz frequencies? If so, have you tried connecting your Nest Audio to the 5 GHz network for a stronger connection?

Tried any Fixes? Before contacting us, did you try any troubleshooting steps on your own? Restarting your Nest Audio, phone/tablet, and router are common fixes that can often resolve temporary glitches.

Best,

Brandon.

[Drtorrest]

Thank You!

No changes, the last time that I performed a factory reset, the device updated by itself. But the problem was before that update. And remains the same. 
No other updates on network or anything else. Since the Nest arrived, remains the same place. 
I have a Google tv, and the assistant works great with music & radio, and no issues. 
The router is a dual, 2Ghz & 5Ghz. I’ve checked the interface on the router, me The Nest is on the 5GHz band. And the Nest is near to the router. 

I did the unplug on the Nest for a minute for a several times. I’ve performed the factory reset several times too (in the last one or before that, an update arrived) 

woth the router did the same, I unplugged, restored, and performed a reset. 
same. Al the devices at home work as the same, 5 cams, Google tv (the assistant), and phones. They are all the devices. 
the problem stared 3-4 days ago. 

thanks to take your time. 

[pereztzum · Accepted solution]

Hey there!

I know it's super frustrating to troubleshoot these things, especially when you've already tried so much. Based on what you've described, it sounds like you've gone through all the usual steps – big kudos for that!

The good news is, our Nest support team deals with these kinds of things all the time. They have some advanced tools and a deep well of knowledge about your specific issue. They'll be able to take a closer look at what's going on and get your device back up and running in no time.

Here's the contact us form

I know this isn't the answer you were hoping for, but I truly believe our Nest support team is your best bet to get your device working again.

Please make sure you leave your Community Thread and Community Username.

Regards,

Brandon.

[Drtorrest]

Thanx to take your time. 
I just want my device back. I hope to get it soon as possible working as used to be. 
Have a great life 

[pereztzum]

Hi there!

Does it mean you have filled out the Contact Us Form?

[Drtorrest]

Yes I did it. 
thank you. 

[pereztzum]

Thanks for letting me know, you will be contacted as soon as one of our Technical Support is available.