I have the following setup: A good FritzBox 6660 Cable Router, which i already restarted, 1 Google Nest Mini, 2 Google Nest Hub 2nd Gen, one Google Nest Hub 1st Gen. All of the devices are withing 4-5 meters from my router. My Wifi connection is stable. A friend of mine has the exact same setup, with a different wifi, different router, different provider and experiences the same problem, which is:
Music doesnt work anymore, and thats number 1 reason to buy a Nest Hub and stuff. When i tell google to play music in every room, some rooms work and some don't. And even more annoying, the music is lagging all over the place, it plays for 2 seconds, then it doesn't, then it plays for 2 seconds, and that is with every device i have. I use 5Ghz and 2.4 Ghz.
What to do?
I am experiencing the exact same problem. I have 7 google nest minis and 2 google nest hub 2nd gen.
when playing music separately everything works fine. But when I try playing the music on all speakers, it lags, stops, some speakers randomly stop and start playing. Really frustrating and annoying. I should have gone for Sonos…
Sorry to hear about the trouble. I wanted to follow up and see if I could be of any help. I found an article with some troubleshooting steps that could help out. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Yes, I do still need help. For some reason it started to work as it should. So I went out and bought three additional Google Nest Audios, and three mone Google Nest Minis. But now the same problem reaccured, and it worse than ever. I can play music on seperate speakers at a time, and on maximum three at a time. But as soon as I try to play it on four or on all speakers, the music stutters, I loose wifi connections on my TV, Mac, iPhone and everything else. I have a great internet connection (200 Mbps) and have even tried having all spaeakers next to the router. But Im still experiencing the same problems........
@BZ1, jumping to add a little bit of troubleshooting. By the way, thank you for doing the steps provided above. Even though adding 3 Nest Audios and 3 more Nest Minis didn't resolve your concern, I think the bandwidth might have something to do with it or even so, the frequency you're in. Speed doesn't necessarily say that you will have a great connection, it's the frequency itself and/or latency. I highly recommend you access your router or modem settings and try the channels 1, 3, 6 and 11. Also, it would help a lot if you could do a sequential reboot first. Unplug the power cord of your router followed by your Nest speakers. Plug them back in after 3 minutes or 5 minutes tops. Restarting your phone might also help.
Keep us posted.
Sorry for not answering. The solution for me was to delete all devices in the google home app and reconnecting them in my 5Ghz Wifi. In 2,4 Ghz i had the same problem. Now it works fine since 1 or 2 days after i started this post🙂aybe that helps someone else
Thanks for the update. Let's go ahead and set up 2 of your devices on a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Nest Mini). Once done, create a group then check if you will have the same issue.
Keep us posted.
Why would i have two mobile phones? And what’s the point of only setting up only two devices? Two work with my wife too. But when I try to use speaker group (four or more) it starts lagging and acting up. I also have six Google Wi-Fi and have good connection and speed in every room. Except from my living room where it says Very good. I even ran speed tests in every room and corner and I have the speed I pay for, so my wifi works as it should.
I got it. Since you don't have the same issues with lesser speakers in a group that means that it's not the devices. These can be caused by several factors such as network congestion, distance of your speakers and your WiFi points, and outdated Nest Mini and Hub's firmware version among others. Here's a link to check the updated version.
Let's go ahead and change the channel settings to 1,6, or 11 on your WiFi router. Let's see if that's improve the signal of your network.
Thanks for trying that. Sorry that you are still experiencing the issue. Could you help us get the needed information below?
Looking forward to your response.
Thanks for the information. Please fill out this form with all the needed information then let me know once done. Make sure to include the link of the thread so we can easily track it.
Why? Its just a form where it says:
«What can i help you with?»
Are you expecting me to fill it out and describe my issues the same way I’ve done here? just so that I can get the same solutions that don’t work? I’m giving up and have already packed away my Google nest devices. In other words, I give up. Let this be a lesson to everyone to stay away from Google nest speakers if you are planning to make speaker groups and play music across multiple nest speakers in multiple rooms. And the solutions Google suggest is a joke, just to waste your time and make it look like something is wrong on your end and that you’re dumb. I’m actually pretty good with computers, internet and technology. I really pity the average consumer that is technologically disabled and just wants a plug and play system. You have been warned. Stay away from Google nest products.
We understand how you feel. The form will create a case that will be forwarded to the team. You don't need to provide all the details as you already provide them all here in the thread. Also, there is some information that can't be shared here in public that's why we are asking some users to fill out the form.
We really love to help you with your concern and filling out the form is the best way for us to further check what's going on with your device.
I would really like to know how you can treat your customers like this. You provide crap products that don’t work as they should. And you keep repeating the same old generic solutions over and over and over again. What about stopping to take your customers for fools by pushing the issues and faults over on us and jus acknowledge that your products have some serious issues? I’ve tried all of your solutions. I have SIX Google Wi-Fi mesh devices and good Wi-Fi in every room. But keep getting these problems. Changed Wi-Fi channel, reset, restarted all of my devices and router. Still doesn’t work. After googling this issue it looks like it a issue affecting ALOT of people. Have som respect for us!
I have been contacted through mail. But I got the same old suggestions that I’ve got here. Like I said earlier. I knew this was going to happen. Your trouble shooting and customer service is horrible. See the “help” I got through email:
Thanks for reaching out to the Google Nest Customer Care Team.
This is Ressa, one of the Senior Specialists from the Google Home Support Team. My apologies, I was not able to get back to you right away.
Sorry to hear that you’re having issues with your speaker group. Let's try the steps below:
For your reference your case number is 5-XXXXX. If you need more help, you can contact us again and reference this case number or reply to this email to reopen your case.
Have a new question? There are lots of ways to get back in touch with us below