Music lagging, Music Groups not working

[LoremFipsum]

Hello,

I have the following setup: A good FritzBox 6660 Cable Router, which i already restarted, 1 Google Nest Mini, 2 Google Nest Hub 2nd Gen, one Google Nest Hub 1st Gen. All of the devices are withing 4-5 meters from my router. My Wifi connection is stable. A friend of mine has the exact same setup, with a different wifi, different router, different provider and experiences the same problem, which is:

Music doesnt work anymore, and thats number 1 reason to buy a Nest Hub and stuff. When i tell google to play music in every room, some rooms work and some don't. And even more annoying, the music is lagging all over the place, it plays for 2 seconds, then it doesn't, then it plays for 2 seconds, and that is with every device i have. I use 5Ghz and 2.4 Ghz.

What to do?

[BZ1]

I am experiencing the exact same problem. I have 7 google nest minis and 2 google nest hub 2nd gen. 

when playing music separately everything works fine. But when I try playing the music on all speakers, it lags, stops, some speakers randomly stop and start playing. Really frustrating and annoying. I should have gone for Sonos…

[Jake]

Hey there,

Sorry to hear about the trouble. I wanted to follow up and see if I could be of any help. I found an article with some troubleshooting steps that could help out. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Juni]

Hi there,

Buzzing in — do you still need our help? Don't hesitate to reach back if you do.
 

Thanks,

Juni

[BZ1]

Yes, I do still need help. For some reason it started to work as it should. So I went out and bought three additional Google Nest Audios, and three mone Google Nest Minis. But now the same problem reaccured, and it worse than ever. I can play music on seperate speakers at a time, and on maximum three at a time. But as soon as I try to play it on four or on all speakers, the music stutters, I loose wifi connections on my TV, Mac, iPhone and everything else. I have a great internet connection (200 Mbps) and have even tried having all spaeakers next to the router. But Im still experiencing the same problems........

[Dan_A]

Hi folks,

@BZ1, jumping to add a little bit of troubleshooting. By the way, thank you for doing the steps provided above. Even though adding 3 Nest Audios and 3 more Nest Minis didn't resolve your concern, I think the bandwidth might have something to do with it or even so, the frequency you're in. Speed doesn't necessarily say that you will have a great connection, it's the frequency itself and/or latency. I highly recommend you access your router or modem settings and try the channels 1, 3, 6 and 11. Also, it would help a lot if you could do a sequential reboot first. Unplug the power cord of your router followed by your Nest speakers. Plug them back in after 3 minutes or 5 minutes tops. Restarting your phone might also help.
 

Keep us posted.

Best,

Dan

[Princesss]

Hey everyone, 

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

[Princesss]

Hi folks,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest speakers and we'd be glad to assist you further.
 

Best,

Princess

[BZ1]

Why would you lock this thread? I haven’t found a solution that works yet, so please let it stay open. 

[LoremFipsum]

Sorry for not answering. The solution for me was to delete all devices in the google home app and reconnecting them in my 5Ghz Wifi. In 2,4 Ghz i had the same problem. Now it works fine since 1 or 2 days after i started this post🙂aybe that helps someone else

[Muddi]

Hey LoremFipsum,

Thanks for updating the Community forum of your resolution — it's a big help! 

@BZ1: Have you tried the steps shared by @LoremFipsum?

Cheers,

Muddi

[BZ1]

I have tried that. Didn’t work. I even reset my router and all the Nest speakers several time trying this, but didn’t work. 

[Muddi]

Hey BZ1,

Thanks for the update. Let's go ahead and set up 2 of your devices on a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Nest Mini). Once done, create a group then check if you will have the same issue.

Keep us posted.

Cheers,

Muddi

[BZ1]

Why would i have two mobile phones? And what’s the point of only setting up only two devices? Two work with my wife too. But when I try to use speaker group (four or more) it starts lagging and acting up. I also have six  Google Wi-Fi and have good connection and speed in every room.  Except from my living room where it says Very good. I even ran speed tests in every room and corner and I have the speed I pay for, so my wifi works as it should. 

[Muddi]

Hey BZ1,

I got it. Since you don't have the same issues with lesser speakers in a group that means that it's not the devices. These can be caused by several factors such as network congestion, distance of your speakers and your WiFi points, and outdated Nest Mini and Hub's firmware version among others. Here's a link to check the updated version.

Let's go ahead and change the channel settings to 1,6, or 11 on your WiFi router. Let's see if that's improve the signal of your network.

Cheers,

Muddi

[BZ1]

I’ll give it a try and let you know tomorrow. 

[Muddi]

Hi BZ1,

Sounds like a good plan! Let us know how it goes.

Cheers,

Muddi

[Juni]

Hi there,

I just wanted to follow up if you were able to try the steps provided. Please let us know as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[BZ1]

Yes. It didn’t work. I even reset the router and all the Wi-Fi points (again). 

[Juni]

Hi BZ1,

Thanks for trying that. Sorry that you are still experiencing the issue. Could you help us get the needed information below?

1. Cast firmware version.
2. Fuchsia and software versions too.
3. Google Home app version.

Looking forward to your response.

Thanks,

Juni

[BZ1]

1: System Firmware Version: 324896

Cast Firmware: 1.56.324896

2: iOS 16.2 (20C65)

3: Version 2.62.115

[Muddi]

Hey BZ1,

Thanks for the information. Please fill out this form with all the needed information then let me know once done. Make sure to include the link of the thread so we can easily track it.

Cheers,

Muddi

[BZ1]

Why? Its just a form where it says:

«What can i help you with?»

Are you expecting me to fill it out and describe my issues the same way I’ve done here? just so that I can get the same solutions that don’t work? I’m giving up and have already packed away my Google nest devices. In other words, I give up. Let this be a lesson to everyone to stay away from Google nest speakers if you are planning to make speaker groups and play music across multiple nest speakers in multiple rooms. And the solutions Google suggest is a joke, just to waste your time and make it look like something is wrong on your end and that you’re dumb. I’m actually pretty good with computers, internet and technology. I really pity the average consumer that is technologically disabled and just wants a plug and play system. You have been warned. Stay away from Google nest products. 

[Muddi]

Hi BZ1,

We understand how you feel. The form will create a case that will be forwarded to the team. You don't need to provide all the details as you already provide them all here in the thread. Also, there is some information that can't be shared here in public that's why we are asking some users to fill out the form. 

We really love to help you with your concern and filling out the form is the best way for us to further check what's going on with your device.

Cheers,

Muddi

[BZ1]

Your product is crap and you know it!

[BZ1]

Seriously to hell with you and all of your Nest products!!! 🤬🤬🤬🤬

[BZ1]

I would really like to know how you can treat your customers like this. You provide crap products that don’t work as they should. And you keep repeating the same old generic solutions over and over and over again. What about stopping to take your customers for fools by pushing the issues and faults over  on us and jus acknowledge that your products have some serious issues? I’ve tried all of your solutions. I have SIX Google Wi-Fi mesh devices and good Wi-Fi in every room. But keep getting these problems. Changed Wi-Fi channel, reset, restarted all of my devices and router. Still doesn’t work. After googling this issue it looks like it a issue affecting ALOT of people. Have som respect for us!

[Princesss]

Hello BZ1,

I've seen that you have been assisted via email. I'll consider this post as complete and will lock the thread in 24 hours.
 

Best,

Princess

[BZ1]

I have been contacted through mail. But I got the same old suggestions that I’ve got here. Like I said earlier. I knew this was going to happen. Your trouble shooting and customer service is horrible. See the “help” I got through email:

Hello Borhan,

Thanks for reaching out to the Google Nest Customer Care Team.

This is Ressa, one of the Senior Specialists from the Google Home Support Team. My apologies, I was not able to get back to you right away.

Sorry to hear that you’re having issues with your speaker group. Let's try the steps below:

1. Check the Router if it has a dual band steering. If there is, make sure to disable the dual band steering. 
1. You might need to get help with your Internet Service Provider for that. 
2. Make sure that the devices are connected to one band (2.4ghz).
3. Reboot the router for 5 minutes.
4. Reboot all Google Nest Minis and Google Nest Hub 2nd Gen to make sure that they’re all connected to just one network. 
5. Try manually casting audio through the speaker group and check if the issue persists.

For your reference your case number is 5-XXXXX. If you need more help, you can contact us again and reference this case number or reply to this email to reopen your case.

Have a new question? There are lots of ways to get back in touch with us below

[Muddi]

Hey BZ1,

Sorry to hear that. I forwarded your feedback to the team. It is best if we continue this through the email channel so we can immediately update you with your concern. Let us know if you still want us to keep the thread open while waiting for a resolution.

Cheers,

Muddi

[Dan_A]

Hi folks,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Dan

[Dan_A]

Hello everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Kind regards,

Dan

[Princesss]

Hello there,

Thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon. 
 

Best,

Princess