my nest is removed every night and I have to rearrange it every morning

[Isabella2]

my nest has been removed every night for 4 weeks 
and I have to reset it every morning. 
It used to work perfectly. What can be the reason for removing every night?

[MplsCustomer]

@Isabella2 

This was happening to another customer, who resolved it by doing a factory reset:

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Nest-Mini-removed-from-Home-overnight/m...

[Juni]

Hi folks,
 

@MplsCustomer, thanks for the help.

@Isabella2, thanks for posting. I hope you've got the answer you're looking for. If you're still in need of any assistance, feel free to let us know. 
 

Thanks,

Juni

[Princesss]

Hi everyone, 

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Princesss]

Hi folks,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.
 

Best,

Princess

[Isabella2]

sorry for delay. I will try it today and hope, that it will help

[Juni]

Hi there,

Thanks for keeping us in the loop. We will keep this thread open for 3 more days and wait for your update.

Thanks,

Juni

[Isabella2]

Dear all,

I have done a reset yesterday. Unfortunatly the google nest mini had been removed again at 2 AM.

what can I do now? It is very tiring to set up the device every morning.

Thanks for your help

Isabella

[Juni]

Hi Isabella2,

Thanks for keeping us in the loop. Sorry that you are still experiencing the issue. Are you getting a notification on the Google Home app that your Google Nest Mini got unlinked? You can check that by opening your Google Home app then tap the icon at the lower right. It will show you your Google Home app history. Check the Google Home App feed history to see if there is any recorded activity of your Google Nest Mini unlinking.

Also, could you help us get the needed information below?
 

1. Your email address associated with the Home app
2. Device firmware version
3. Device name (Example: Living room speaker)

Looking forward to your response.

Best,

Juni

[Isabella2]

 Hi Juni,

thanky for your answer.

I get ever< night a notification on the app that the Google nest mini is unlinked - I can send you a screenshot from the app history, If you want.

my email-address: #

Cast-firmware: 1.56.324896

Device name: Badezimmer (bathroom)

Regards,

Isabella

[Isabella2]

Sorry - here is my email address: #

[Isabella2]

unfortunately it is not possible to post the email-address here

[Juni]

Hi there

Thanks for the details you provided. Please fill up this form with all the needed information, then let me know once done.

Thanks,

Juni

[Isabella2]

Hi Juni,

I have filled up the form.

Regards,

Isabella

[petergroft]

In the Nest app:
Open the Nest app and select your Nest thermostat.
Select Settings. Auto-Schedule.
Tap the switch to turn it off.

Hope You Find This Useful,
peter

[Isabella2]

Hi Peter,

thanks for your answer. I do not have an nest app - do you mean the google home app?

but I cannot find the auto-schedule there

Regards,

Isabella

[Dan_A]

Hi Isabella2,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.

Kind regards,

Dan