Music not playing

[Caseyw]

My “Bose Portable Smart Speaker “ has “Chromecast built in”.

 Since a few days ago when I asked this speaker to play something on Spotify, it said ok playing…… on ….but then nothing.

How do I fix this?

Alexa works but not google so it’s a google problem.

Thank you in advance 

[Juni]

Hi Caseyw,

Thanks for reaching out. This channel is for troubleshooting Google Nest devices. It is best to report this to Bose support for better assistance. If you need help with your Google Home or Nest devices, please do not hesitate to reply, as I'll be locking this thread after 24 hours.

Regards

Juni

[Caseyw]

Hi, can you please direct me to Chromecast support?

[Juni]

Hi there,

We can definitely help you with your Chromecast device too. What Chromecast device do you need assistance with? Can you tell us more how we can help you with it?

Best,

Juni

[Caseyw]

Hi, the device is the Bose speaker, with Chromcaste built in.

[Juni]

HI Caseyw,

Understood. The Chromecast built-in is open-source software, so the third party is expected to support their product as they have the freedom to modify it as they see fit, and that could create any bugs or issues that only Bose would be aware of.

Thanks,

Juni

[Muddi]

Hey Caseyw,

I believe we've already answered your concerns on this thread. As much as we wanted to help you, it is best to reach out with your device manufacturer so they can further check what's going on, as they might be an issue specific to their devices. 

I'll go ahead and lock this thread. If you need help with Google Home/Nest devices, please feel free to start a new thread and we'll be happy to help.

Cheers,

Muddi