Music woes for Apple and Pandora

[SiofraRinn]

Over a week ago now, my routines/automations for music stopped working correctly. On Apple, it refuses to play my playlists at all and finds random ones (even when I give it voice commands instructions rather than the routines.) On Pandora, it cannot find the radio I've been using for years and instead says it is playing a different one, only then an error occurs. This happens on both the nest mini and my pixel 8 pro.

I have tried teaching it my voice again several times, rewording commands, using custom commands instead, unlinking and relinking my music services, rebooting both devices, factory resetting the mini, changing playlist names on Apple (only Apple since on Pandora I cannot rename my station), and more I'm likely forgetting. Yes, I am on the correct Google account, have made sure the apps are updated, etc. I have paid subscriptions to both Apple and Pandora. The assistant seems to be dropping one word and changing it for another.

I can cast directly from my phone, but it stops playing after a bit.

This is extremely disruptive to my sleep schedule. I use music to sleep and stay asleep/mitigate tinnitus, and the routines to avoid phone screen time. (I first play small playlist on Apple, then for the night I put on Pandora.) Having to look at my phone and get it to cast again, which is also having issues where the cast button doesn't show up or it says there is an error, means I can't get back to sleep easily and when I do its uneasy.

I've been using these routines for years. They intermittently stop working when Google does some update. This has been the worst time, as I cannot get it to work again. I've submitted tickets and gotten no response. Reddit users have been having this issue too.

[jenniffert]

Hi SiofraRinn,

Thanks for reaching out to the community. I’m sorry to hear that your routine stopped playing your playlists as expected and instead the Nest Minis are playing random playlists.

Since you've already performed all of the important steps. To better investigate, I’d like to ask the following:

• What is the generation of your Nest Mini devices? Here’s a helpful article about how to identify the model of your device.
• Did you receive an error message notification or verbal response from the assistant-enabled device on which the action failed?
• When did you first notice this behavior occurring? Does the History view in the Home app show that a routine ran as it should?
  
  

In the meantime, I’d suggest the following:

• Ensure that your mobile device software and the Google Home app are up-to-date.
• Try deleting and recreating your routine. For reference, you can check out this article: Create and manage routines for Google Home automation.
• Create a new home structure and set up your Nest Minis again to see if the inconvenience can be fixed. For reference about how to create a new home, you can check out this article: Share a home & devices in the Google Home app.

Let me know how it goes.

Best regards,

Jenniffer