Music won’t connect

[Rdianco]

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I’ve unplugged it and rebooted it. I’ve recently moved so I’m connected to new WiFi, but once I changed networks, my Google Home just won’t connect to my phone.

[frances]

Hi Riss,

Thanks for reaching out. I am sorry to hear that your device is not connecting to your phone. That is definitely a frustrating issue. Let's get this issue resolved so that you can have your devices connected and running. I would be more than happy to help! First, I have some quick questions.

• Which Google device is this post in regard to? (model name, generation number)
• Could you please try to do a Factory Data Reset on your device? Are there any improvements? 
  • A factory reset will reset your Google Nest or Home speaker or display to its default factory settings. 
  • Note: This action will clear your data from the device and can't be undone.

I look forward to your response, let's get this issue resolved!

[frances]

Hi All,

It's been a few days since we have heard from you. Just checking to see if you have any other questions or concerns. We're here to help!

[frances]

Hi All,

As I have not received any response, I'll go ahead and lock this thread. As always, feel free to start a new thread if you have any questions or concerns and we'll be happy to help.