Sorry to hear about the trouble. I wanted to follow up and see if I could be of any help. I found an article with more details, and some troubleshooting steps. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.
