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My 10 C by GE bulbs frequently lose connection

TikiTim
Community Member

My setup consists of:
A Google nest hub,
Three Google Home minis,
And approximately 9 to 10 C by GE light bulbs varying between monochrome and multicolor.

My C by GE light bulbs randomly and quite frequently stop responding to Google Voice commands. It looks like other people are having this problem but I don't see any solutions posted. Going through and restarting everything including rebooting the lights does nothing other than waste bunch of time. Is there a solution for this yet?

4 REPLIES 4

GarrettDS
Community Specialist
Community Specialist

Hey there, 

Just wanted to hop in here to see if we still needed help on this. I have sent this information over to our engineering team and they ask that you provide them feedback through the Google Home app to them. They suggest including the keywords, "#Lights" along with the name brand of the lights and a short description of what you're encountering.

 

Best regards,

Garrett DS

OscarFerrini
Community Member

I'm having the same issue and can't seem to find any solution from others with the same problem. My only solution has been to restart the router (sometimes multiple times) which is extremely frustrating. With so many users reporting the same problem you'd think they would investigate and find a solution.

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS