My Google Home Nest Audio won't connect to WiFi or internet connection.

[Rdianco]

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original poster: Joshua Wangsadiputra 

Hello, since I change my WiFi, my Google Home Nest Audio lost its connection. I try multiple times to change the connection to my new WiFi, but it won't work.

I already try to restart my WiFi router but i think the router is not the problem, because right now all my other devices work well.

So i factory reset my google nest. After that, it still won't connect to my WiFi. It's just keep loading and trying to connect but always fail.

It's been 1 month and I really need help. Thank you if there is any answer that will help.

[Rdianco]

Hello Joshua Wangsadiputra,

Thanks for your message. I am sorry to hear that your Google Nest Audio is not connecting to WiFi. I appreciate you taking the time to try troubleshooting your device.

I will reach out to you via private messaging so that we can continue working on the next steps. This will be sent to the email address associated with your community profile. 

For future reference, your Case ID is: 1-4748000031633.

- From Frances (Community Specialist)

[M0lion]

Thanks for doing it privately so no one else can learn from this...