My Google Home won’t connect to WiFi

[Rdianco]

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original poster: Anya Reardon 

Everything under the sun

[frances]

Hi Anya Reardon,

Thanks for your message. I understand your concern of your device not being able to connect to WiFi. I would be more than happy to help find a solution and get your device connected! First, I have some quick questions.

• Which Google device is this post in regard to? (model name, generation number)
• Is this a new issue? Was your device working before?
• Is your Google Nest Mini showing up as connected in the Google Home App?
• Are you on the same WiFi network as your other devices? 
• Have you tried connecting your device to a mobile hot spot instead? What happens?
• Can you please try to do a reboot and Factory Data Reset on your Google Nest Mini? Are there any improvements? 
  • A factory reset will reset your Google Nest or Home speaker or display to its default factory settings. 
  • Note: This action will clear your data from the device and can't be undone.

Thanks for your patience and I look forward to your response!

[frances]

Hi All,

Just wanted to check in! Has your issue been resolved? Please let me know if you have any questions or concerns. Thanks!

[frances]

Hi All,

As I have not received any response, I'll go ahead and lock this thread. As always, feel free to start a new thread if you have any questions or concerns and we'll be happy to help.