My Google Hub has stopped working and it won’t reset

[Rdianco]

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Original poster: Robert Burns 3812 

The only thing on the screen is the letter G and it won’t reset

[ai]

Hello Robert Burns 3812,

Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon. For reference, your case number is 5-1397000031301.
Kindly,
Ai

[Geepers66]

Hello I ave exactly the same problem as Robert Burns do we have a solution for it as the hub is not even 10 months old.  

Thanks

Glenys Paranihi

[ai]

Hello Geepers66,

We're sorry to hear you have the exact same issue! We've created a case for you as well.  For reference, your case number is 5-2800000031400.
Kindly,
Ai

[GarrettDS]

Hey folks, 

It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread. 

Have a great day. 

Garrett DS