My Google Mini cuts out

[ricks8671]

I've posted this more than once and they keep closing the thread because of inactivity. It is inactive because there hasn't been any solution proposed that solves the issue and nothing has changed. I have no updates because the Google experts offer no solutio

Every time I listen to Spotify on my Google mini the music stops for a minute or more for no reason and then randomly starts up again. I have stopped using it as this is the primary reason I wanted it in the first place. Nothing has worked to get it to simply play music.

[NickieG]

I have the same issue. But I use YouTube. My mini speaker shuts off or go really low. If I hav the volume too high it restarts. And now I request a song she does that beep when listening and then don't change the song, or turn volume down or whatever I ask her to do. It's like she's only listen half the time.

[frances]

Hello @NickieG

Thank you for your message. I am sorry to hear that your Google Nest Mini is shutting off randomly and the Google Assistant is not responding to your commands. That is definitely concerning. I would be more than happy to help.

As your device is suddenly powering on and off, I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 5-1947000032234. 

[frances]

Hi @ricks8671

Thanks for reaching out. In regard to Spotify not working with your Google Assistant on your device, the team is still working on resolving this issue. I appreciate your patience at this time and apologize for the inconvenience caused. My only suggestion at this time is to cast Spotify from another device to your speaker. Thanks again. 

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to contact the support team and refer to Case ID listed above, or start a new thread and we'll be happy to help.