My Google Nest Hub boots to a blank gray screen and displaying the "Google logo". Can not reset.

[Rdianco]

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original poster: LÝ KIẾN HƯNG 

My Google Nest Hub boots to a blank gray screen and displaying the "Google logo". Can not reset.

[Rdianco]

Hi All,

First, thank you JillG for trying to troubleshoot this issue, it is greatly appreciated!

@LÝ KIẾN HƯNG, thanks for your patience! I appreciate you taking the time to try a variety of troubleshooting steps. 

I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 0-0022000031702.

- From Frances (Community Specialist)

[Tnoble]

Why not help everyone 

[ProfZweistein]

Hi @@all,

i have the same problem. 1st generation ans the device ist still in a bootloop for days.

best regards

rene

[BlackBEERd]

I have the same problem.  Please help. 

[CaterinaM]

Hi, i've same issue with my Google Nest Hub. My product is till in warranty period...

GA00516-ES.

There is any solution? 

Thanks in advance 

[Jazbraz]

Can you help me. Have the same problem?

[Lukie27]

I have the same problem

[Jake]

Hey all,

I am truly sorry for the trouble and frustration that you are having with the device being stuck on the G screen. I understand that is not the most ideal situation, and I am more than happy to assist. Since you have exhausted all troubleshooting steps, I would like to escalate this to a higher team.

If you could please fill out this form, our Team would then be in contact with you for additional support. Please let me know if you have any questions from here as well.

Best regards,
Jake

[Jake]

Hey all,

I wanted to check in and see if you are still in need of any help with your device? Please let me know if you have not heard from our Team, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[Jake]

Hey all,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread due to inactivity. 

Best regards,
Jake

[Jake]

Hey all,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake

[Nazrinsah]

same problem here. It turn to blank with google logo. How to fix it

[Soma]

Hi Google Team

I've got same problem but my hub shows recovery mode and stops functioning the process

Please help us.