My Google Nest Hub is stuck at a blank screen... Have tried factory reset, still lands on a blank sc

[Dearsuresh]

My Google Nest Hub is stuck at a blank screen...

Have tried factory reset, still lands on a blank screen after a few hours of operation.

[Mikec1221]

same. it just happened to mine today too. factory reset didn't help

[Vijay119688]

same. it just happened to mine today too. factory reset didn't help

[lilijefa95]

Google! Come on this is coincidently happening to several Google/Nest customers! I replied on a separate thread as well because my display is also doing the exact same thing! Been trying everything for days now and its still stuck! 

[United418]

Same here!!! White screen only. 

[lilijefa95]

Unfortunately Google doesn’t seem to care that many of their customers have been waiting weeks for a solution! 

[Azarco]

Hey everyone,

My apologies for the delayed response. I understand how it feels when your device is not working. This is related to a similar trending issue on this link. Rest assured that our team is aware of this and is already looking into it. I'd like to gather some details:

• Have you tried plugging the device to a different power outlet?
• When was this issue (stuck on gray G logo) first noticed?
• Was the device already in this state when you first discovered it?
• If no, were you in the middle of interacting with the device when it happened? If so, what were you trying to do?
• Did you unplug the device or was there a power outage shortly before you discovered this issue?

Please follow the steps below:

1. Place the device in Recovery Mode (unplug the device then hold down (long press) the volume up and volume down buttons while you plug the device back in. Release the volume button once the device turns back on.)
2. Attempt a factory reset once the device boots into Recovery Mode (hold down (long press) both volume up and volume down buttons at the same time.)

Thanks,

Alex

[lilijefa95]

I tried all of the steps you mentioned countless times with no success. I will follow the link so a case can be created for my device.

[Azarco]

Hey lilijefa95,

Thanks for the update and for doing all those steps.

We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let us know once you're done

Best,

Alex

[lilijefa95]

I connected to a specialist via chat yesterday and a case is being worked on now. Thank you!

[Azarco]

Hey lilijefa95,

Thanks for updating us.

We're glad you're able to get the help you need from our support team. Let us know if you have other questions or concerns.

Kind regards,

Alex

[Azarco]

Hey lilijefa95,

I'm relieved to hear that your issue is resolved! At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best,

Alex