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My Google Nest Hub is stuck at blank screen

kzilla
Community Member

My Google Nest Hub is stuck at a blank screen...

Have tried factory reset, still lands on a blank screen after a few hours of operation.

10 REPLIES 10

frances
Community Specialist
Community Specialist

Hi Kzilla,

 

Thanks for reaching out. Oh no! That is not great to hear that your Google Nest Hub is stuck on a blank screen. That is a frustrating issue, and I understand your concern. I would be more than happy to help you out.

 

I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 6-0395000032395. 

 

Charlie
Community Member

Mister Frances

 mi scuso se mi intrometto ma circa 3 settimane fa mi ha detto di fare delle prove per risolvere il problema dell'avvio delle foto nel mio google nest hub e poi non mi ha risposto più.

Le discussioni si lascano in sospeso?

Saluti

 

frances
Community Specialist
Community Specialist

Hi @Charlie

 

I apologize for the late reply back. I will get back to you, thanks for your patience!

Darkkirby
Community Member

So if your encountering black screen on boot, good luck if you don’t have warranty.

This is Google’s reply to me, after the device bricked itself with nothing done to it.

 

”Based on the email above, we have informed you already about the update regarding your device being out of warranty. We have tried our best to check if we can provide a one time courtesy however our system is not longer allowing us to do any further. “

frances
Community Specialist
Community Specialist

Hello @Darkkirby


Thanks for your comments. I replied to your response you made on a different post. As I stated earlier, I will look into this situation and keep you updated. Thanks for your patience.

Calvinbow
Community Member

Hi, my Google Nest is having a black screen. Voice is still working. The device is within one year. Please advise.

The serial number is xxxxxxxxxxx

frances
Community Specialist
Community Specialist

Hello Calvinbow,


Thanks for reaching out! I am sorry to hear that your device is displaying a black screen.

 

As your device is under one year, I recommend you reaching out the support team by filling out this form. You can do a live chat or email them. The support team has a more in-depth view of the situation and will be able to help you out.

 

Please let me know if you have any other questions, thanks. 

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

frances
Community Specialist
Community Specialist

Hi All,

 

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.