My Google Nest doesn't play music

[EmilioB]

 Well, I have a second-generation Google Nest Mini, everything was perfect until today I realized that when I asked for music, it told me it would play it and then it went silent. After 1 minute of silence, it says there was an error. I've already tried unlinking and linking again; factory reset, removing the device from the house, etc. Nothing fixes it and I don't know what to do. 

[spisrl]

I have the same problem: google nest error: server error the server encountered a temporary error and could not complete your request

Please try again in 30 seconds

[bizillcizole]

Same. It only happens with Youtube Music. I can stream other from apps/services, so I know the device isn't broken.

[DeboraJ]

Hi @EmilioB!

Thanks so much for reaching out to the community. Sorry to hear about the music issues with your Nest Mini. Thanks for the troubleshooting you've done that's helpful. I'll handle things from this point.

To give you more accurate steps, I need some relevant information from you before we continue: 

• What exact music command are you using (e.g., 'Play music,' 'Play [artist],' 'Play [song] on [service]')?
• When the music stops, what does the light ring on your Nest Mini do (spin, pulse, solid, off)?
• Does this happen with all music, or only certain artists/songs/services?
• Which music service(s) are you using (e.g., Spotify, YouTube Music)?
• Have you recently rebooted your Wi-Fi router?
• Are other smart devices on your network having connection or playback issues?
• Where is your Nest Mini located? Is the Wi-Fi signal strong there?

Once you have this information, I'll be more than happy to assist you!

Best regards,

Debora

[beezer1914]

Having this same issue. Has been happening for a little over a week now. Promoting "Hey Google, play music on YouTube music" hub will return with okay playing music, then nothing, then there was an error try again. Happens on all my home devices. I'm also not able to cast from YT Music app to any of my devices.

[DeboraJ]

Hi @beezer1914 

Thanks for bringing this to our attention. I'm sorry to hear you're experiencing the same problem playing music on YouTube Music across your home devices. Let me help you with that. Before we continue, I need some relevant information to provide the best assistance.

• What type of hub do you have? Is it a Nest Hub or a Nest Hub Max?
• Is this issue only happening with YouTube?
• Have you tried any troubleshooting steps? Could you list them?
• Did you mention that this issue is affecting all your devices? Could you list those devices?

Once you have this information, I will be more than ready to assist you with this.

Best regards,

Debora