My Google Nest plug not working

[Rdianco]

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster: Kerry Bokqiu

Plug not working.

[Rdianco]

Hi Kerry Bokqiu,

Thank you for your message. It's never great to have something not working. I would be more than happy to help! First, I have some questions to get a better understanding of this situation.

• Which Google Nest device is this post in regard to? (model name, generation number).
• When you say 'plug', are you talking about the charger that you plug into the device?
• How is the plug not working? Is the device not powering on?
• Have you tried to plug it into different outlets?
• Have you attempted any troubleshooting steps to the device itself or the plug? If so, what have you tried? 

I look forward to your response, thanks. 

from - Frances (Community Specialist)

[Storm119]

Unable to get plug to turn light on and off

[Princesss]

Hi everyone, 

Thanks for visiting the Community.

@Storm119 - Could you please tell me some details of what's happening with your Google Nest speaker? Are you using its original power cable? Also, have you tried plugging it on different wall outlets? I'd love to know more so we can start some steps that might help resolving this.

Keep me posted.

Best,

Princess

[Princesss]

Hi Storm119,

Chiming in to check if you still need help with this?

If you're still experiencing the same issue, please feel free to start a new thread and provide as many details as possible so that others can lend a hand. 

Best,

Princess

[Princesss]

Hi Storm119,

Since this thread hasn't had any activity in a while, we're going to close it to keep our community tidy.

We hope we that the steps provided on the previous thread worked on your end. However, if you're still experiencing the same issue, please feel free to start a new thread and provide as many details as possible so that others can lend a hand. 

Cheers,

Princess