My Google Nesthub keeps going down and reset is not possible

[Katrijn]

My Google Nesthub (2de generation) Google model GUIK2 1600

keeps shutting down and start up with the G-logo and shuts down again ..

I can't reset with the volume buttons and i can't start up the device.

It worked perfect till 2 weeks ago, but no i can't fix it.

I have just 3 months the device, so it's new.

Can you help me?

[MplsCustomer]

@Katrijn

You could try contacting Support about a replacement under the 1-year warranty, starting with this link:

https://support.google.com/googlenest/gethelp

[Juni]

Hi folks,

Thanks for the help MplsCustomer,

Hi Katrijn, thanks for posting. I hope you've got the answer you're looking for. If you're still in need of any assistance, feel free to let us know.

Thanks,

Juni

[Katrijn]

No i can’t because it isn’t anymore in my Google home app ..

[Juni]

Hi there,

Thanks for posting. Do you have another Nest Hub 2nd gen? If so, could you try to switch power cords and observe if it will make a difference? Also, try to plug it in to another power outlet and see if it will fix it.

Looking forward to your response.

Thanks,

Juni

[Muddi]

Hey Katrijn,

How's it going with your Google Nest Hub? Let us know by updating this thread and the Community will be happy to lend a hand.

Cheers,

Muddi

[Azarco]

Hello Katrijn,

One quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the Community and we’ll be happy to help.

Best,
Alex