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My Google home does not reconoce the wifi network

Celina1
Community Member

I can’t connect my Google home to a new wifi network

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@Celina1 

Google Nest does not make it easy to change a Wi-Fi network name (SSID) or password. In fact, when getting a new router/modem, they recommend setting the Wi-Fi network name (SSID) and password to the same values used on your old router/modem. That's what we did when we got a new router/modem, and we didn't have to make any changes to our Google Nest devices.

Google's basic recommendation (see link below) when changing Wi-Fi networks is to remove the devices from the Google Nest app or Google Home app while using the old Wi-Fi network, then do a factory reset, then switch your mobile device to the new Wi-Fi settings, and then re-install the devices.  Since many customers don't remove their device while they are still on their old Wi-Fi network, they end up having various problems and need to contact Support  (https://support.google.com/googlenest/gethelp) for assistance.

https://support.google.com/googlenest/answer/9223711?hl=en#zippy=%2Ctry-the-same-network-name-and-pa...

https://support.google.com/googlenest/answer/7170507?hl=en

Muddi
Community Specialist
Community Specialist

Hey Celina1,

 

Thanks for sharing details about the issue here. I know how challenging it is when your Google Home device is not connecting to your network. Since you change your router, it is best to reset your speaker first before setting up to a new network because your device can only remember one network at a time. 

 

To reset your speaker, please follow the steps on this guide: Factory reset Google Nest or Home speakers or displays

 

By the way, thanks to @MplsCustomer and RachelGomez123 for helping on this thread.

 

Let us know how it goes.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey Celina1,

 

How was your device? Have you had the chance to reset it? Let us know if you still need help, and we're happy to lend a hand.

 

Cheers,

Muddi

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in, and let you know that I will be locking the thread in 24 hours. 

 

Best regards,

Jake