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My Google home hub stuck on grey g display what can I do

Lam1
Community Member

Stuck on grey g display try factory reset s and still the same

5 REPLIES 5

Princesss
Community Specialist
Community Specialist

Hi KMackey,

 

Apologies for the late response.

 

I'd like to ask a few things by answering these questions.

  • When did the issue start?
  • Are you using the original power cable of your Google Nest Hub? If yes, is it directly plugged in on a power outlet?

Let's go ahead and try to do the following steps to see if this will make any changes on its display.

  1. Place the device in Recovery Mode (unplug the device then hold down (long press) the volume up and volume down buttons while you plug the device back in. Release the volume button once the device turns back on.)
  2. Attempt a factory reset once device boots into Recovery Mode (hold down (long press) both volume up and volume down buttons at the same time.)

Let us know how it goes.

 

Best,

Princess

Michelle8285
Community Member

I have done a factory reset and my screen is still grey with a g

Princesss
Community Specialist
Community Specialist

Hi Michelle8285,

 

Thanks for responding.

 

I appreciate your effort on trying the steps. We'd be happy to take a look into this for you.

 

Please fill up this form with all the needed information then let me know once done.

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi Michelle8285,

 

Cheking in if you still need help with this. 

 

Let us know by responding to this thread.

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi Michelle8285,

 

Due to inactivity of this post, I'll be closing this thread for further discussion to keep our community tidy.

 

Please feel free to start a new thread if you still need help.

 

Best,

Princess