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My Google mini refuses to connect to my new Wi-Fi

Dr_Saurabh
Community Member

My google nest mini says can't communicate whenever tryin to connect with the new wifi. I have recently changed my connection. The modem router is dual band (2.4 and 5 Ghz). I have reinstalled the app and tried forget the network too.

2 ACCEPTED SOLUTIONS

Azarco
Community Specialist
Community Specialist

Hey Dr_Saurabh,

 

Thanks for reaching out — let's see what's going on with your Google Nest Mini.

A few questions — is your Nest Mini within 15 to 20 feet (5 to 6 meters) away from your router? Also, are you getting any message when connecting it to your Wi-Fi?


Give these steps a try:

 

  • Make sure your phone is connected to the same network where you want to connect your Nest Mini.
  • Uninstalling and reinstalling your Google Home app. 
  • If you're using an iOS device, make sure Local Network Access is turned on for the Google Home app and Bluetooth is enabled on your phone.
  • Reboot your router, phone and Nest Mini to refresh the connection.
  • Toggle the Wi-Fi off/on on your set up device. 
  • Reset your Nest Mini.

Looking forward to your response.

 

Best,

Alex

View solution in original post

Thanks for getting back to me. My problem is solved. All the methods have been tried. And what worked is a resetting the device.

View solution in original post

5 REPLIES 5

Azarco
Community Specialist
Community Specialist

Hey Dr_Saurabh,

 

Thanks for reaching out — let's see what's going on with your Google Nest Mini.

A few questions — is your Nest Mini within 15 to 20 feet (5 to 6 meters) away from your router? Also, are you getting any message when connecting it to your Wi-Fi?


Give these steps a try:

 

  • Make sure your phone is connected to the same network where you want to connect your Nest Mini.
  • Uninstalling and reinstalling your Google Home app. 
  • If you're using an iOS device, make sure Local Network Access is turned on for the Google Home app and Bluetooth is enabled on your phone.
  • Reboot your router, phone and Nest Mini to refresh the connection.
  • Toggle the Wi-Fi off/on on your set up device. 
  • Reset your Nest Mini.

Looking forward to your response.

 

Best,

Alex

Azarco
Community Specialist
Community Specialist

Hi Dr_Saurabh,

 

Checking back in to see if the troubleshooting steps shared help. Let us know by updating this thread, and the community will be happy to lend a hand.


Thanks,

Alex

Thanks for getting back to me. My problem is solved. All the methods have been tried. And what worked is a resetting the device.

Azarco
Community Specialist
Community Specialist

Hey Dr_Saurabh,

 

We appreciate you for updating the Community forum of your resolution — it's a big help! If you have any updates or just a discussion topic, feel free to start a new thread in the community. 

 

Regards, 

Alex

Azarco
Community Specialist
Community Specialist

Hi Dr_Saurabh,

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,
Alex