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My Nest Hub Max camera will not turn

Rdianco
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original poster: Charles Lee 7884 

 

I cannot get the camera to turn on with my Nest Hub Max. I made sure it wasn’t turned off on the back or from the slide up menu. I reset and did a factory reset. Still doesn’t work. It is brand new and has never worked since I purchased it.

2 REPLIES 2

Rdianco
Community Specialist
Community Specialist
Hi Charles Lee 7884,
 
Thanks for reaching out. I am sorry to hear that you are having a rough start with your Google Nest Hub Max device. That is very concerning, and I definitely understand your frustration. I would be more than happy to help.
 
I looked into your issue and saw that you contacted Google Support on August 30, 2021. I would recommend reaching out to Google Support again with your Case ID if you have any more questions or concerns, as they have a more in-depth view of your case. Just a reminder, your Case ID is: 1-8789000031313
 
 
- From Frances (Community Specialist)

GarrettDS
Community Specialist
Community Specialist

Hey folks, 

It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread. 

 

Have a great day,

Garrett DS