My Nest Hub keeps turning off

[Rdianco]

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original poster: Lee Allsop 

My Nest Hub keeps powering off and I can’t understand why?

[Rdianco]

Hi Lee Allsop,

Thank you for your post. That is really unfortunate to hear that your Google Nest Hub keeps turning off. I understand your frustration and would be more than happy to help. First, I have some questions to get a better understanding of this situation.

• Which Google Nest Hub is this post in regard to? (model name, generation number)
• Is this a new issue? Was your device working normally before?
• What happens when this issue occurs? Is it randomly or when you are doing something on the device?
• Is your device powering on, responding to commands, and working besides this issue?
• Does your device still show up as connected in the Google Home App?
• Do you see any error messages when the issue occurs?
• Have you tried to do a Factory Data Reset on the device? Does the issue still occur?
  • A factory reset will reset your Google Nest or Home speaker or display to its default factory settings.
    Note: This action will clear your data from the device and can't be undone.

I appreciate your patience and look forward to your response. 

- From Frances (Community Specialist)

[Phil]

Hi there, I believe I'm having a similar issue!

My nest hub (Model: Nest Hub , 1st Gen) will randomly power off. If i remove the cable and insert it again it will power on, connect to the app and work as usual, however and i don't know why or when it happens but it can just switch off. I don't know when this started to happen but it wasnt like this and worked fine for a long time after purchasing it.

More recently, after powering it on several times, it remains "on" but the screen is frozen and it is not recognised as a speaker that is connected to my home network - i imagine it has powered down in all aspects bar the frozen screen.

There are no error messages, but once unplugged and powered on, it will work as usual and respond to commands, show up in the home app.

- i will try a factory reset now and see if that clears up the issue, although i doubt it will. I have another Nest hub in the house and that seems to be working fine.

Thanks,

Phil

[frances]

Hi Phil,

Thanks for reaching out. I appreciate you taking the time to try and troubleshoot this issue. 

I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 8-4417000031315. 

[Phil]

Thanks for doing that, i factory reset it by holding down the volume buttons for 10+ seconds and after the set up it will work for a little while (i haven't timed it), and then will go back to freezing or powering down.

The one i have in my kitchen is all the while working well and going strong.

[ai]

Hi there Phil, 
Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon. For reference, your case number is 8-1957000031392.
Kindly,
Ai

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

[frances]

Hello Lee Allsop, it's been a few days since we have last heard from you. Please let me know if you still need help or if your issue has been resolved.

[Prn]

I'm having the same issue,it keeps turning off.It was bought in December 2019 .it worked fine until about 4 weeks ago .I've removed from the Google home and re installed it.moved it to different rooms it works for a while then closes down.I can see many others had this problem some time ago.

[ai]

Hi there Prn, 
Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon. For reference, your case number is 6-9722000031674.
Kindly,
Ai

[ai]

Hi Lee Allsop,

Are you still having issues with your Nest Hub? Let me know if I need to create a case for your issue. 🙂 

Thanks,

Ai