My Nest Mini won't connect to my WiFi

[Rdianco]

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

I've recently switched internet providers and therefore been in the process of switching all of my devices over to the new WiFi. Unfortunately, whenever I try to set up my Nest Mini (2nd gen) it gets to the stage where I need to connect the Mini to the WiFi and fails after a few seconds with the message "connection problem during setup. [Nest Mini] could not connect to [WiFi network] - please check your password".

I've tried all the steps from here, tried moving the Mini even closer to the router, tried using a different Android device for the setup, and even tried a factory reset of my device yet nothing seems to work.

The obvious culprit seems to be my network, but I'm not so sure. I have both a Chromecast and Chromecast Ultra which I was able to set up without issue on my new network (not to mention all the other WiFi enabled devices I own). In addition, the Mini would occasionally lose its internet connection for several minutes at a time or just sporadically stop playing my music even on my old WiFi, so I'm wondering if it's just a faulty device.

[frances]

Hi @Unperfect One

Thanks for your message. I am sorry to hear that your Google Nest Mini is not connecting to your WiFi. I appreciate you taking the time to try and troubleshoot this issue. I understand your concern and would be more than happy to help find a solution. 

We looked into your issue and noticed you have previously contacted the support team regarding this issue on August 30, 2021. I would recommend emailing back Google Support with the Case ID if you have any new questions or concerns. Just a reminder, your Case ID is: 0-4869000031286. Thanks!

[Mase]

Hello! The post explains our current issue perfectly. We just had a technician for our internet here and tried to have his assistance setting up the nest mini but still getting the error about checking the password. Password has been correct and the same. Only thing we changed was network name and speakers stopped working. I have a nest hub and it connected fine. 

[ai]

Hello Unperfect One and Mase, 

Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon. 
Much obliged,
Ai

[GarrettDS]

Hey folks, 

It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread. 

Have a great day. 

Garrett DS