My Nest are connected but Google is saying that something went wrong when asking to play music

[Rdianco]

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Original poster: Malik White 

Everything

[Rdianco]

Hello Malik White,

Thank you for reaching out. I understand how frustrating that is to not be able to play music. I would be more than happy to look into this issue. First, I have some questions.

• Which Google device is this post in regard to? (model name, generation number)
• Is this a new issue? Was your device working before?
• Is this also happening with all types of media? (Pandora, YouTube, Spotify, Radio, etc.)
• Is your device powering on and responding to commands?
  • Does this issue occur with music commands only? Or all commands (weather, answering questions)?
• Can you try to reboot and Factory Data Reset your device? Does the issue still occur? 
  A factory reset will reset your Google Nest or Home speaker or display to its default factory settings. Note: This action will clear your data from the device and can't be undone.

Thanks for your patience and I look forward to your response!

- From Frances (Community Specialist)