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My Nest hub max stuck on updating 0% and switch to network problems

liranm
Community Member

‎12-09-2021 08:15 AM

My Device switch to "Network problems" i tried to factory reset it. but with no help..

After factory reset it tries to update and stuck on updating 0%..

 

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4 REPLIES 4

shagui75
Community Member

‎12-24-2021 07:58 AM

I have the same problem since 2 weeks ago. Any idea?

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liranm
Community Member
In response to shagui75

‎12-24-2021 09:15 AM

For me it was the nest wifi causing the problem, please factory reset the nest hub and connect it to your mobile hot spot also connect a tablet/ipad to the same network. And using the google home app install it. Iatet switch to your local Wi-Fi. The problem in my wifi was the dns, change yours to 8.8.8.8

If you need more help let me know
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Jake
Community Specialist
Community Specialist
In response to liranm

‎04-26-2022 10:55 AM

Hey there,

Thanks for visiting the Community.

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. We hope you were able to get the help you need, but if the issue persists feel free to create a new thread, and provide as many details as possible so that others can lend a hand.

Best regards,
Jake

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bje5
Community Member

‎03-26-2022 07:09 AM

I got in touch with Google after experiencing this problem, and they provided this fix, which worked for me:

  1. At the back of the Google Nest Hub Max, unplug the power cord and wait for 10 seconds, then plug it back in and wait until the screen with the "G" logo shows up
  2. Repeat the first step, 10 more times.
  3. After you plug the power cord back in, wait for the device to reset. The device announces "Welcome to Google Home" to signify that it's ready for setup.
  4. After all that, do the factory reset by pressing both up and down volume buttons/bar at the same time then wait for it to boot up. Please set it up afterwards.
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