My Spotify connects to all my other Google devices perfectly, but refuses to connect to Nest Audio

[Rdianco]

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Original Poster: Tammy 8111 

I just got the Nest Audio and connected and set it up and it won’t connect to Spotify, even tho all my other devices work with Spotify perfectly fine.

[Rdianco]

Hi Tammy 8111,

Thanks for reaching out! I love using Spotify with my Nest Audio so I understand your concern! I would be more than happy to help find a solution with you. First, I have some questions.

• Which other devices work fine with your Spotify? Could you please tell me the model names and generation numbers?
• Is your Nest Audio powering on and working normally besides this issue?
• Does this issue occur when you use a voice command or when your cast from your phone? Does it happen during both scenarios?
• Is it only Spotify that does not work with the Nest Audio? What about other types of media? (YouTube, Pandora, Radio, etc.)
• Have you tried to reboot and Factory Data Reset the Nest Audio? 
  A factory reset will reset your Google Nest or Home speaker or display to its default factory settings. Note: This action will clear your data from the device and can't be undone.

I look forward to your response, thanks for your patience!

- From Frances (Community Specialist)