My google mini nest cannot set alarm through voice command.

[Sonia321]

Since reconnecting my Google mini to a new WiFi network it has been glitchy. So I ran a factory reset. But now it cannot set any alarms through voice command, and I usually have to repeat my voice commands in order for the Google Nest to execute. 

[frances]

Hello Sonia321,

Thanks for reaching out. Oh no! I am sorry to hear that your Google Nest Mini is not setting alarms. I understand how important alarms are, so I would be more than happy to help find a solution. First, I have some quick questions to get a better understanding of this situation.

• Does your device respond to other voice commands besides alarms? (weather, time, etc.)
• Do all voice commands take more than one try for your device to work?
• What error message are you getting from your device?
• Have you tried to reboot your router? Is there any improvement?
• What other troubleshooting steps have you tried so far?

Thank you for your patience, I look forward to your response! 

[Sonia321]

• Does your device respond to other voice commands besides alarms? (weather, time, etc.)

Yes, it can tell me the weather, the time, or play music. 

• Do all voice commands take more than one try for your device to work?

Yes. It almost always takes more than one try to get the Google nest to execute the voice command. 

• What error message are you getting from your device?

I have not received any error messages on my phone. But the Google Mini will say, "Hmmm..there was a glitch. Try again in a few seconds." or it would say: "hmm.. Something went wrong. Try again in a few seconds."

• Have you tried to reboot your router? Is there any improvement?

No I have not tried that yet but I had recently installed a new router and had to reconnect the Google mini to the new network. The errors occurred after I did this. 

• What other troubleshooting steps have you tried so far?

I tried to do a factory reset, tried unplugging and replugging the Google nest. 

[frances]

Hello Sonia321,

I apologize for the delay, thank you for your reply back. I appreciate your detailed answers and patience! I have some more questions.

• As it's been a while, is this issue still occurring?
• Which command(s) are you using to set an alarm? I would appreciate it if you gave some examples.
• Did this command work before? Or has this command never been able to set an alarm?

Lastly, could you please send in feedback regarding this issue? It will allow our team to look further into this situation. Here are the steps to sending in feedback. Thank you again!

[Sonia321]

Yes the issue is still occurring.

Commands I try are : "hey Google, wake me up at [insert a time]", "hey Google, set an alarm for [insert time]"

Both commands had worked before. 

[Jake]

Hey Sonia321,

Sorry for the late reply. I wanted to check in and see if you are still in need of any help? Please let me know, as I would be happy to assist.

Best regards,
Jake

[Jake]

Hey Sonia321,

Please let me know if you are still having trouble, or have any questions from here. as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

[Jake]

Hey Sonia321,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake