My google nest hub 2ng gen won't turn on

[msm98462]

I've already tried factory resetting, plugging it on and off about a dozen times and the only sign of working is the red dot when I mute the mic.

[Guarcax]

Hi there!

Thanks for posting in the community. 
I’m sorry for the inconvenience that this Nest Hub 2nd generation may cause to you. I understand that it is not powering up; you have already tried to reboot it, unplugging it and plugging it back, and you have also tried the factory reset, but still the same behavior. Let’s solve this together. 

In order to give the correct steps here I send you a few questions:

• Is the display plugged directly into a wall outlet or surge protector?
• When did the issue begin?
• Are other devices able to receive power from the same outlet?
• Is the official power adapter that came with the speaker or display used on the device?
• Was there any type of electrical outage around the time the issue began?
• Have you tried to use another wall outlet?

In the meantime, here I send you the steps to factory reset your Nest Hub 2nd generation to make sure that we are following the correct steps: 

1. At the back of the device, press and hold (long press) both volume buttons for about 10 seconds.
2. To signal the start of the factory reset process, Google Assistant plays a sound.

Please check the following article: Factory reset Google Nest or Home speakers or displays. 

Tell me how it goes.

Regards,

Daniel.

[msm98462]

Thx for the responce. I've troubleshooted all your steps and heres the result

1. It used to be plugged to an extension cord and not directly to the wall.

2. Issue began with putting it in storage indoors for about a year (preparation for moving which didn't happen).

3.Yes I do have a second nest hub 2nd gen which does work on the plug of the one that doesn't, also the one that doesn't work still doesn't work on the plug for the one that does.

4. Never had a power outage, only unplugged for storage for awhile.

5. Tried using it on wall plugs, extension cables, even a high capacity extension cable(ones for AC and refrigerators) using the genuine cable and didn't work.

[Guarcax]

Hi there!

Thanks for your reply.
I’m sorry for the inconvenience that you are having with your Nest Hub 2nd generation. I understand that you have already followed the troubleshooting steps that I gave on this thread but none of them have helped you to turn on your Nest Hub. In order to receive further assistance, please fill out this form with all the necessary information, like the thread title or link and your username in the community. Once you've completed the form, let me know. Someone from my team will contact you shortly to help.

Keep me posted.

Best regards,

Daniel.