My google nest hub screen suddenly became unresponsive with dark edges and blue pixels in the center

[rs5]

It was working perfectly fine and then suddenly a portion of the screen (Blue area below) became dimmer in brightness (kind of greyish). The next day the same area went completely dark (except the white portion in the right). After restarting several times and reset I am stuck with the screen shown in the image below. Did anyone else experience this issue? How do I fix it?

[MrVacca]

Hi @rs5 - Have you done a factory reset on the device as well? If you already have - then the screen might be broken. If you try to touch it, does it respond at all?

[rs5]

yes, I have already tried factory reset. And the screen responds even when I touch the area with dark edges. I swiped up from bottom and I can see settings 

[rs5]

Swiped up and selected settings

[MrVacca]

Thank you so much @rs5 for clarifying and for sending those photos.  I think that the LCD panels might be broken as it still has touch capabilities and the you can still see that far right side.  Fingers crossed that it's still under warranty 😞 

[rs5]

Its not in warranty, but also the problem is how do I know what went wrong?

I rarely use the touch panel (because of the obvious reasons - I can get stuff done just by talking to it) and now its broken. Disappointing!

[Juni]

Hi folks,

@MrVacca, thanks for the help.

@rs5, thanks for posting and for being a step ahead of us. Since your Nest Hub is not in warranty, I'm sorry to say that we cannot replace your Nest Hub anymore.

Feel free to reach out again should you have more questions/suggestions - we are here for you.

Thanks,

Juni

[Juni]

Hi there,

Let us know if you have other questions and concerns otherwise, we will be locking this thread after 24 hours. 

Best,

Juni