My google nest sounds crackly

[BexleyAnderson]

My google nest audio speaker sound crackly when it plays or speaks, I’ve tried dis and reconnecting, and it was still the same. I then unplugged the speaker and waited before replugging,  still no change. I also tried deleting the device from my google home app, I also want to factory reset the device but cannot figure out how. Please help

[Dan_A]

Hi folks,

@MikeClark, thanks for the help.

@BexleyAnderson, certainly that isn't the experience we want you to have and we're here to help. A few questions: how far is your Nest Audio from your router? Does it happen on all music platforms or just selected ones? It would help a lot if you could do a sequential reboot first. Unplug the power cord of your router followed by your Nest Audio. Plug them back in after 3 minutes or 5 minutes tops. Restarting your phone might also help. If the issue persists, a good 'ole factory reset should do it. Here's how. After the reset, proceed with the set up and play a song.

Keep us posted.

Best,

Dan

[Princesss]

Hey everyone,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

[Muddi]

Hey folks,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.
 

Cheers,

Muddi