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My google nest won’t work

Kola9
Community Member

So a few days ago my google nest stop answering me and it just started saying sorry something not right you can wait a few minutes or try unplugging it and plugging it back in. I tried doing a factory reset and it just keep doing this. My google nest is a gen 2. 

1 REPLY 1

Ashepherdson
Platinum Product Expert
Platinum Product Expert

When you did the factory reset, were you able to go through the setup process as normal? When you go into Google home, can you see the device as online?